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Picture this...

Patients and visitors are walking through the door of a hospital or healthcare facility – then what?

Most, if not all of the visitors have many things on their minds. They are stressed, worried, or otherwise preoccupied. But they must try to navigate the maze of corridors, elevators, wings, departments, and levels that make up a medical facility. They stop and look around – but for what?

Imagine this...

Patients and visitors walk through the door of your hospital or healthcare facility and are instantly greeted by an AI avatar that is smiling and asks them what they need. Cue the soundtrack!

Sounds perfect, right? But what’s the catch?

Let’s explore! Digital wayfinding is the act of navigating within a single location or between separate locations via digital means. Chances are you already use the technology. You probably used it to get to the hospital. The same technology that helped you drive to the hospital is adapted for use in indoor navigation. This technology coupled with an intelligent AI conversational avatar creates a perfect more efficient self-service patient navigation solution with an engaging personality and a smile for hospitals and healthcare facilities.

Here are a few reasons why this approach is the best way to deploy an indoor wayfinding solution: 

Real-Time Information

The most accurate and up-to-date information can be delivered to the patient in any language including American Sign Language. Everyone that visits your facility will feel represented and welcomed. They may not just want to know where something is located but what time the cafeteria closes or where the closest restroom is (we’ve all been there)! No problem, iHealthAssist Experiential Wayfinding handles it all without breaking a sweat.

Save Time and Money

An effective wayfinding solution creates a more organized, efficient environment that can be scaled without additional human resources. Your patients can interactively engage directly when they need it 24/7/365, freeing up essential staff to focus on more urgent tasks including assisting individuals who require more in-depth help or simply aren’t available during those hours to be of assistance. This can result in greater operational efficiencies, cost savings, and increased patient satisfaction, retention, and loyalty.

Healthier and Safer Solutions.

In today’s social environment, specifically, as it pertains to public health and safety, conversational digital interaction is no longer a “nice to have” and has become a “must have”. Conversational AI, coupled with touchscreens, can minimize unnecessary physical interactions, ensuring that your patients and visitors can navigate their surroundings with ease and get the information they need while maintaining a health-minded environment.

Trusted Communication

Countless studies and research show that we trust and believe animated avatars far more than some cold mindless box of silicon and electricity (I’m referring to non-intelligent digital signage and other current kiosk-based wayfinding solutions). We respond to and crave the trust that comes from subtle human gestures and expressions, a reassuring smile, and a friendly familiar face. It’s human nature to feel more comfortable when engaging or interacting with a person that represents them. Technology allows us to strike a subtle balance between an effective solution and a trustworthy digital assistant.

Digital wayfinding solutions are quickly becoming a part of the fabric of our culture. They can make it easy for everyone to find exactly what they need, and where they need to go. Enhancing these systems with thoughtfully integrated AI avatars creates more than just a useful way to find your way around. It creates an experience sure to increase patient satisfaction while providing the near touchless experience mandated for safe and healthier user engagements.